2018.05.24 16:54 | Sean Carter
One of the most common questions personal banking and business banking customers ask is whether they should jump ship and choose a new bank. If you're looking for the best deposit rates, for example, it might be advantageous to look around and see if you can find a better deposit rate somewhere else. In addition to that, you might be in need of a product that your bank doesn't currently offer. For example, if you are looking for the best small business loans , you will obviously want to choose a bank that offers small business loans. These things are pretty obvious, but there may be other less obvious reasons why you might wan tot start looking for a new bank. Here are a few things to look for to help you determine if now is the time to jump ship:
Your bank is starting to charge you more in fees:: One way banks make money is by charging their customers fees for various scenarios. They may charge their customers fees for going below a specific balance, overdrafting, and using a foreign ATM. Some banks are more forgiving of its customers. They may not charge certain fees that others do. Others charge more in fees. If your bank is the latter, it might be time to make a switch.
You find the customer service is lacking: Another reason why customers will look for another bank is because they don't find the customer service to be as good as it once was. There are a number of reasons for this. The bank could be understaffed, making providing customers with what they need a lot more difficult. it could be a specific personnel issue. Or if could simply be that the bank is focusing on sales or other initiatives rather than customer service. Whatever the case, if you find that you are not being treated well by your bank, you should certainly leave.
They are not doing anything with technology: If you are a bank in the current market, you need to offer as many online and mobile options as you can. Every bank offers online and mobile banking, which is much more convenient for the customer. Many also offer mobile deposit, online transfers between accounts, and much more. If you are looking at your banks tech options and aren't impressed, you may want to consider switching to a more tech-friendly bank.